The customer receives a text (SMS), email, or instant message asking them to rate and provide feedback on their most recent experience with your local business. Howling Reviews can be triggered automatically by your favorite CRM or you can send the request manually.
If the customer indicates they had a positive experience, we ask them to leave a rating on one of your chosen review sites. Set which sites are prioritized manually or let Howling Reviews make the smartest decision for you.
After a great experience, most people would love to leave a positive rating, but fail to because of the effort required. We take the customer directly to the review box for the business, removing the need to look you up, sign in and find the button to leave a review.
Our easy and efficient process = Up to 6x as many reviews.
We understand not every customer interaction will be perfect. If a customer indicates they had a negative experience, Howling Reviews provides them with the ability to let you know what the issue was. Most consumers who have a negative experience just need an outlet to express their concerns directly to the business.
This feedback is instantly and automatically emailed or sent to you via text message internally, giving you the opportunity to turn an unhappy customer into a fan.
More positive reviews = More customers = Even More customers = Even More reviews! Howling Reviews users tend to see a “snowball” effect after the first couple of months. PLUS more positive reviews also means higher rankings in Google Organic & Google Maps for searches in specific local towns and cities.
Every local business is as unique as its customers. With Howling Reviews, you can create custom Feedback Pages that target a specific type of client and increase the number of conversions. Switch between different methods of surveying to find the optimum choice for any group of consumers. Don’t know which one to use? No problem. Our Howling Reviews experts will help you set up the right type of campaign for your local business.